While both Freshdesk and Zendesk offer a lot when it comes to communication channels and offline customer service, Zendesk shines in regard to customer feedback options, allowing users to take more surveys than its competitor. We've done a lot of research on the features provided by these two customer service CRM options, and we found that Zendesk edges out Freshdesk by a hair. Plus, you'll get access to offline support options like knowledge bases and forms, so you can stay plugged in to your customers.Ĭheck out how the pricing plans stack up below and view our full guide to Zendesk Pricing for more information It adds instant messaging and phone support options built in, as well as a wide range of ticketing channels, from SMS to chatbot to forum. The five Suite plans - Team, Growth, Professional, Enterprise, and Enterprise Plus - add a bit more for a comparable price. You also miss out on all offline support options and have access to limited ticketing channels. The three Support plans - Team, Professional, and Enterprise - are a bit more basic than the Suite plans, offering only email, website live chat, and social media support through Facebook and Twitter. Zendesk offers eight different pricing plans: three Support plans and five Suite plans. The pricing for Zendesk is actually quite similar to that of Freshdesk, except for the free plan, of course. You'll also get more offline options, including a self-service portal, customer forums, and a website chatbot.Ĭheck out our table of pricing plans below and head over to our Freshdesk Pricing guide for more information These plans offer phone, website live chat, and instant messaging customer service support, in addition to phone and social media. The Omnichannel plans, as you could've guessed, are more expensive and more robust. Still, these plans are definitely cheaper, so you can get plenty of bang for your buck. Additionally, Support Desk allows for only knowledge base support when it comes to offline support. For one, you'll only be able to use email and social media to interact with your customers. The Support Desk plans are understandable a bit more affordable but lack some of the more advanced features. Then, there's the three Omnichannel plans, which also include the Growth, Pro, and Enterprise options. First off, there are the three Support Desk plans, which include the Growth, Pro, and Enterprise options. Zendesk and Freshdesk are the most affordable CRM services on the market, with Zendesk costing $19 a month and Freshdesk costing $19 per user per month (or $15 if you pay annually), both on their lowest tiers.įreshdesk has seven pricing plans, one of which is free. One area where both platforms shine is their affordability. If you pull up a business's website and talk to a chatbot or agent about a problem, that's service CRM in action – it may even be Zendesk or Freshdesk being used behind the scenes. Service CRM comprises the systems that a business uses to communicate with their customers regarding customer support issues, like a missing order or a problem with a refund. ![]() Even though they're very similar, there are some minor differences between the two that could make or break the software for individuals with certain specific needs in mind. ![]() Like we said, when compared to Freshdesk, Zendesk is a slightly better product, but it's a very slight advantage.įreshdesk and Zendesk are two of the biggest names in service team CRM software. Freshdesk vs Zendesk: Battle of the Service CRM Systems
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